💼 About This Role

You'll lead, develop, and inspire an SME Account Management team, driving dealer performance and growth on a leading car-changing platform. You'll balance people leadership with operational excellence and commercial impact. This role is critical in shaping team culture and delivering against departmental objectives.

🎯 What You'll Do

• Coach and develop a team of Account Managers with varying skill sets.
• Own team productivity, performance, and morale against departmental targets.
• Act as escalation point for operational decisions including dealer disputes.
• Drive best-in-class account management practices and upsell adoption.

📋 Requirements

• Proven experience as a people leader with a track record of coaching.
• Strong commercial acumen in account growth and revenue-driving activities.
• Ability to manage ambiguity and make confident operational decisions.
• Work from London office 3 days a week minimum.

✨ Nice to Have

• Experience in the automotive industry.
• Experience with sales enablement frameworks.

🎁 Benefits & Perks

• 💸 Competitive compensation package
• 🌴 28 days holiday increasing to 35 with service plus extras
• 📈 Employee-friendly share options
• 💰 Pension scheme via Royal London up to 5% match
• ❤️‍🩹 Vitality private healthcare insurance

📨 Hiring Process

Introductory call with Talent Partner, skills-based interview, role-based task, and values-based interview.