🛠 Tech Stack

💼 About This Role

You'll define and document AI agent behavior, ensuring precise and high-quality interactions. You'll drive improvements and align agent experiences with business goals while collaborating with diverse stakeholders. This role offers the chance to shape conversational AI standards in a remote-first environment.

🎯 What You'll Do

• Define and document AI agent behavior and quality targets
• Translate workflows into actionable use cases for implementation
• Craft and iterate prompt guidelines for accuracy and consistency
• Analyze live interactions to enhance response mechanisms

📋 Requirements

• Bachelor's degree in CS, Math, Stats, UI/UX, or related field
• 6+ years in business analysis, conversational AI, or UX writing
• Experience with chatbot, voicebot, and IVR system design
• Proficient in prompt design with data-driven adjustments

✨ Nice to Have

• Regulated documentation and policy translation experience
• History of deploying conversational AI solutions
• Collaboration with diverse technical teams

🎁 Benefits & Perks

• 🏖️ Flexible remote work environment
• 🩺 Comprehensive health, dental, vision insurance
• 📚 Generous PTO and continuous education support
• 💻 Technology stipend for remote work
• 📈 Professional growth and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min