💼 About This Role

You'll lead the local Carvana hub, overseeing market launch, operations, logistics, and team engagement. You'll drive production in a fast-paced environment and manage complex customer issues while developing your team of Customer Advocates. This role stands out for its start-up atmosphere and rapid career growth opportunities.

🎯 What You'll Do

• Interview, select, onboard, and train a team of Customer Advocates
• Provide feedback, conduct performance check-ins, and set goals
• Generate and monitor regular reports for upper management
• Address and manage complex customer-facing issues

📋 Requirements

• 5+ years work experience in a customer-facing team environment
• 3+ years of management experience
• Proven history of developing and coaching employees
• Experience with strategic planning and process improvement

✨ Nice to Have

• Bachelor’s Degree
• Experience with Salesforce or Tableau
• Experience handling logistics

🎁 Benefits & Perks

• 🏥 Medical, Dental, and Vision
• 💰 401K with company match
• 🎓 Student loan payments
• 🚗 Vehicle discounts
• 🐾 Pet benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Final Interview· 60 min

🚩 Heads Up

• Role requires driving and physical lifting but listed as team lead with management focus