20h ago
Lead Technical Support Engineer
Bangalore, India
✨ $100k-$140k / yearest.
full-timelead Hybridhealthcare
🛠 Tech Stack
💼 About This Role
You'll provide DICOM subject matter expertise and lead a team of specialists at RapidAI, the most clinically validated AI platform in healthcare. Your work will directly improve patient outcomes across 2,500+ hospitals worldwide. This role offers a chance to shape support capabilities through AI-based tools and training programs.
🎯 What You'll Do
- Debug and validate DICOM tags, SOP classes, and modalities
- Troubleshoot DICOM network services like C-FIND and C-STORE
- Use Wireshark and TCPDump for DICOM/HL7 traffic analysis
- Mentor and lead a team of support specialists
📋 Requirements
- 10+ years of experience with PACS and DICOM workflows
- In-depth knowledge of DICOM file structures and transfer syntaxes
- Proficiency with tools like dcmdump, DCMTK, and RadiAnt
- 5+ years managing team members in a technical capacity
✨ Nice to Have
- Familiarity with AWS services like CloudWatch and Lambda
- Experience with HL7 and medical imaging systems
🎁 Benefits & Perks
- 🏥 Health Insurance
- 🏖️ Unlimited PTO
- 💻 Remote Work Options
- 📚 Learning & Development
- 💰 Competitive Compensation
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