20h ago

Lead Technical Support Engineer

Bangalore, India

$100k-$140k / yearest.

full-timelead Hybridhealthcare

🛠 Tech Stack

💼 About This Role

You'll provide DICOM subject matter expertise and lead a team of specialists at RapidAI, the most clinically validated AI platform in healthcare. Your work will directly improve patient outcomes across 2,500+ hospitals worldwide. This role offers a chance to shape support capabilities through AI-based tools and training programs.

🎯 What You'll Do

  • Debug and validate DICOM tags, SOP classes, and modalities
  • Troubleshoot DICOM network services like C-FIND and C-STORE
  • Use Wireshark and TCPDump for DICOM/HL7 traffic analysis
  • Mentor and lead a team of support specialists

📋 Requirements

  • 10+ years of experience with PACS and DICOM workflows
  • In-depth knowledge of DICOM file structures and transfer syntaxes
  • Proficiency with tools like dcmdump, DCMTK, and RadiAnt
  • 5+ years managing team members in a technical capacity

✨ Nice to Have

  • Familiarity with AWS services like CloudWatch and Lambda
  • Experience with HL7 and medical imaging systems

🎁 Benefits & Perks

  • 🏥 Health Insurance
  • 🏖️ Unlimited PTO
  • 💻 Remote Work Options
  • 📚 Learning & Development
  • 💰 Competitive Compensation
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