🛠 Tech Stack

💼 About This Role

You'll oversee the systems, workflows, and operational infrastructure for a rapidly scaling marketing services organization. You'll lead automation, QA, deployment, and support functions while driving efficiency through AI-powered solutions and process optimization. This role offers the opportunity to shape operational strategy across a fast-growing environment supporting hundreds of client businesses nationwide.

🎯 What You'll Do

• Lead and manage multiple operational functions including Process & Automation, QA, Technical Support, and Execution & Deployment
• Design and implement AI-assisted workflows to automate quality assurance, technical support triage, and service delivery
• Build and optimize operational systems using automation tools and integrated technology solutions
• Establish performance metrics, KPIs, dashboards, and accountability frameworks across operational teams
• Analyze operational bottlenecks, error rates, and escalation patterns to identify optimization opportunities

📋 Requirements

• 7–10 years of experience in marketing operations, revenue operations, or a related operational leadership role
• Minimum 4 years managing multiple operational or service delivery functions simultaneously in high-growth environments
• Proven success scaling operational systems and services from hundreds to thousands of customers without proportional team expansion
• Strong hands-on expertise with ClickUp, HubSpot, Zapier, N8N, GoHighLevel, or similar workflow platforms

✨ Nice to Have

• Experience building operational KPIs, dashboards, and quality assurance programs
• Demonstrated experience designing and implementing AI-assisted workflows and automation strategies

🎁 Benefits & Perks

• 🏖️ Fully remote work environment with flexibility and autonomy
• 🤖 Exposure to advanced AI and automation technologies integrated into core operations
• 📈 Career growth opportunities with significant organizational influence and leadership scope
• 🤝 Supportive culture focused on learning, ownership, and continuous improvement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min