💼 About This Role

You'll handle member requests via chat, email, and phone, providing exceptional customer service. Your core impact is solving problems and improving processes to enhance the member experience. You'll join a small, growing team pioneering healthcare innovation in Belgium.

🎯 What You'll Do

• Handle member requests via chat, email, and phone in a timely manner
• Improve processes and tools based on member interactions
• Contribute to building and nurturing the Belgium care team

📋 Requirements

• 2+ years experience in customer support, education, or communication
• Bilingual English + Dutch or English + French
• Passion for caring for members and solving problems
• Comfortable with computers and technology

✨ Nice to Have

• Knowledge of the Belgian healthcare system
• Experience in a fast-growing startup environment
• Background in health insurance or related field

🎁 Benefits & Perks

• 🏖️ Flexible vacation policy and working hours
• 💰 Generous equity packages complement base salary
• 🏠 Flexible Office with remote options and home office sponsorship
• 🏥 Delightful healthcare insurance with 100% coverage for you and children
• 📚 Learning & Training opportunities with flexible policy and conference budget