💼 About This Role

You'll act as a strategic "break-in" specialist for Relay's largest target accounts, owning the critical 0-to-1 stage of Enterprise Multi-Site deployments. You'll drive site-level success and translate frontline realities into ROI narratives for senior leadership. This role offers unparalleled impact in shaping go-to-market strategy for high-growth segments.

🎯 What You'll Do

• Lead end-to-end execution of high-impact site deployments in target accounts.
• Map stakeholder landscape from line supervisors to regional leadership.
• Use early site success to earn introductions and drive bottoms-up growth.
• Collaborate with cross-functional teams to overcome hurdles and shape product roadmap.
• Maintain proactive field presence including frequent travel to customer sites.

📋 Requirements

• 5+ years of experience in enterprise customer success or account management.
• Proven track record of managing multi-site deployments in complex organizations.
• Experience with hunting and breaking into new accounts or segments.
• Ability to travel up to 40% of the time.

✨ Nice to Have

• Experience in manufacturing, healthcare, or industrial sectors.
• Familiarity with frontline workforce technologies or IoT solutions.
• Knowledge of organizational mapping and stakeholder analysis.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 100% paid health insurance
• 🏋️ On-campus fitness center and sports courts
• 📈 Stock options
• 🚗 Travel reimbursement

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3On-site Presentation· 90 min

🚩 Heads Up

• High travel requirement (40%) may impact work-life balance.
• Role mixes hunting and customer success, which may create conflicting incentives.
• On-site requirement (3 days/week) limits flexibility.