16h ago

Especialista de CRM Operations Senior

Brasil

$75k-$105k / yearest.

full-timesenior Remotesoftware

🛠 Tech Stack

💼 About This Role

You'll be the technical and operational reference for the CRM team, connecting data, tools, and processes to build a scalable and efficient operation. Your challenge is to elevate maturity, innovate with data and AI applied to CRM, and ensure the customer base is a well-governed strategic asset.

🎯 What You'll Do

  • Govern data quality and lifecycle in CDP/CRM
  • Build and optimize complex segmentation architectures
  • Implement GenAI solutions for automation and scaling
  • Map, document, and refine Martech workflows

📋 Requirements

  • Solid experience in CRM Operations or Marketing Operations
  • Deep data governance and segmentation logic skills
  • Practical AI tools knowledge for operational efficiency
  • Hands-on with automation platforms (RD Station, HubSpot, Salesforce)

✨ Nice to Have

  • Experience in SaaS or tech companies
  • Knowledge in RD Station Marketing, CRM, HubSpot, Salesforce
  • Experience with integrations via APIs, webhooks, no-code/low-code tools

🎁 Benefits & Perks

  • 💡 Autonomy and ownership culture
  • 🌱 Continuous learning environment
  • 🧘 Well-being programs (emotional, financial, physical, occupational, social)
  • 🤝 Diversity and belonging initiatives

📨 Hiring Process

Estimated timeline: 3-5 weeks

  1. 1Aplicação - Envio da inscrição
  2. 2Mindsight – Teste de estilo de trabalho
  3. 3Talent Acquisition - Entrevista por competência· 1 hour
  4. 4Entrevista Técnica· 1 hour
  5. 5Desafio Técnico· 1-2 weeks
  6. 6Entrevista Final· 1 hour
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