🛠 Tech Stack

💼 About This Role

You'll act as a trusted advisor to strategic customers, helping them get measurable business value from Cloudinary. You'll manage a portfolio of 4-7 high-value accounts and drive adoption, retention, and growth. This role provides direct impact on customer outcomes and influence on how Cloudinary manages its most strategic relationships.

🎯 What You'll Do

• Manage a portfolio of 4-7 strategic accounts with annual commitments above $500K
• Develop and execute long-term success plans tied to customer business goals
• Drive adoption, value realization, retention, and account growth
• Identify risks early and drive resolution across cross-functional teams

📋 Requirements

• 5+ years of experience in Customer Success or similar customer-facing technical role
• Experience managing strategic, enterprise, or high-value customer relationships
• Strong track record of driving adoption, retention, and account growth
• Technical fluency with SaaS platforms, APIs, and web technologies

✨ Nice to Have

• Experience with DAM, CMS, eCommerce, or media workflows
• Ability to deliver clear product demonstrations
• Experience partnering with Account Management and Product teams

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 📈 401(k) matching
• 💡 Learning stipend
• 💻 Remote-friendly culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Panel Interview· 60 min