🛠 Tech Stack

💼 About This Role

You'll deliver specialized support services to suppliers and manage B2B customer service workflows in a bilingual role. Your work will drive compliance and streamline cross-functional processes. This hybrid role offers training and mentorship opportunities.

🎯 What You'll Do

• Resolve advanced supplier inquiries on billing, compliance, and onboarding.
• Collaborate with internal teams to streamline processes and resolve issues.
• Support onboarding and training of new team members through mentoring.
• Participate in compliance campaigns and new client onboarding initiatives.

📋 Requirements

• Fluency in French and English is required.
• 3-5 years of experience in supplier support or customer service.
• Expertise in customer support and document review workflows.
• Ability to manage multiple priorities independently.

✨ Nice to Have

• Experience in a SaaS or risk management environment.
• Experience mentoring or training peers.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min