3h ago

Senior Manager, Customer Success – Enterprise

Shenzhen, China
full-timemanagerfinancial technology

Tech Stack

Description

You will oversee and manage existing e-Commerce client relationships, develop long-term partnerships with top customers, and drive acquisition, retention, and up-sell/cross-sell. You'll collaborate cross-functionally to shape business solutions and represent Payoneer in industry forums.

Requirements

  • BA Degree or equivalent, master’s degree is a plus
  • 5+ years of experience in business development or account management
  • 2-3 years of e-Commerce experience is a must
  • Exceptional communication in English and Mandarin
  • Basic data analysis skills and data driven mindset

Responsibilities

  • Oversee and manage existing e-Commerce client relationships
  • Develop and build long-term relationships with top customers
  • Drive go-to-market strategy and collaborate with analytics
  • Increase user health, manage day-to-day operations, and scale the team
  • Work cross-functionally to shape business solutions for customer needs
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