Description

You will lead the collections team to ensure high performance, enforce policies and SOPs, proactively address friction points, and collaborate across departments to improve efficiency and customer satisfaction.

Requirements

• Experience in collections management
• Knowledge of collections policies, SOPs, and regulations
• Strong leadership and team development skills
• Proactive problem-solving and analytical skills
• Excellent communication and customer relations skills

Responsibilities

• Lead, mentor, and develop the collections team
• Enforce and update collections policies and SOPs
• Identify and resolve customer and employee friction points
• Monitor and report on collections performance metrics
• Address escalated customer complaints and disputes