19h ago
Senior Manager of Implementation Ops
United States
$125k-$155k / year
full-timesenior Remote
๐ Tech Stack
๐ผ About This Role
You'll own and scale the systems and processes that power post-sale onboarding and implementation operations, ensuring fast, seamless client launches. You'll design AI-enabled operational tools and translate complex challenges into scalable solutions that drive time-to-value and reduce friction.
๐ฏ What You'll Do
- Design and optimize the end-to-end implementation lifecycle
- Build scalable SOPs, playbooks, and enablement systems
- Define and track core operational metrics and dashboards
- Lead development of AI-enabled operational tools
๐ Requirements
- 5+ years in operations with 3+ years in post-sale operations
- Strong expertise in Salesforce including reporting and dashboards
- Proven experience building and scaling operational systems
- Hands-on experience using AI tools in operational workflows
โจ Nice to Have
- Admin-level Salesforce experience
- Experience in customer success or onboarding
๐ Benefits & Perks
- ๐ฐ Competitive salary $125k-$155k
- ๐ Equity package
- ๐ฅ Health, dental, vision insurance
- ๐ก Remote-friendly work
- ๐ High-growth environment with executive exposure
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Operations Assessmentยท 60 min
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