💼 About This Role

You'll manage a large portfolio of 1,000+ SME customers, leveraging data-driven insights and automation to drive product adoption and revenue at scale. You'll grow the customer base by using intent signals and running one-to-many campaigns. This role offers the chance to work cross-functionally with Sales, Product, Marketing, and Operations.

🎯 What You'll Do

• Promote effective utilization of the Airwallex platform
• Educate and engage customers to use full Airwallex product range
• Identify and resolve systemic friction points in customer journey
• Develop and execute data-driven lifecycle journeys at key milestones

📋 Requirements

• 2+ years experience in Customer Success or Account Management in tech startup or financial services
• Proven commercial acumen with ownership of revenue or expansion targets
• Analytical rigor using large datasets to identify growth opportunities
• Experience crafting automated one-to-many outreach or lifecycle campaigns

✨ Nice to Have

• Familiarity with lifecycle marketing and customer segmentation
• Understanding of fintech products

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min