💼 About This Role

You'll lead customer escalations and support operations for Rogo's APAC clients, ensuring timely, high-quality service. You'll partner cross-functionally to refine processes and scale support alongside a fast-growing user base. This role offers a chance to be an early hire at a generational AI company redefining financial workflows.

🎯 What You'll Do

• Handle advanced customer escalations and manage day-to-day support queues.
• Identify and implement process optimizations and automation.
• Partner cross-functionally to triage issues and advocate for client improvements.
• Analyze support metrics to identify performance gaps and opportunities.

📋 Requirements

• 3+ years in customer support within B2B SaaS or technology.
• 1+ years in a team lead or mentorship role in a fast-paced support team.
• Proven ability to drive team performance through coaching and clear communication.
• Analytical mindset with experience using data for operational decisions.

✨ Nice to Have

• Experience in fintech or financial services.
• Familiarity with AI or machine learning products.
• Experience scaling support operations in a startup environment.

🎁 Benefits & Perks

• 🚀 Equity in a fast-growing AI company
• 💡 Cutting-edge AI tools to work with
• 🌍 Remote-friendly culture
• 📈 High-growth career opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min