🛠 Tech Stack

💼 About This Role

You'll provide Tier 1/Tier 2 technical support for employees in macOS environments and assist with endpoint management and identity systems. Your work directly impacts secure mission operations for aerospace and defense customers. You'll join a small, impactful team in a cutting-edge industry.

🎯 What You'll Do

• Provide Tier 1/Tier 2 support for macOS, Linux, and Windows
• Troubleshoot hardware, software, networking, and user access issues
• Support onboarding/offboarding including account provisioning and device setup
• Maintain endpoint management and identity/access systems

📋 Requirements

• 2–3 years experience in enterprise or corporate IT environments
• Experience with desktop/end-user support in macOS and Windows
• Basic familiarity with Linux operating systems
• Understanding of networking fundamentals including TCP/IP, VPNs, DNS, DHCP

✨ Nice to Have

• Experience with endpoint management platforms like Jamf, Intune, or Kandji
• Familiarity with Google Workspace, Okta, Slack, Atlassian, or Microsoft 365
• Active U.S. Security Clearance or ability to obtain one

🎁 Benefits & Perks

• 🏖️ Unlimited PTO with 15 days minimum required
• 🧠 Quarterly health & wellness benefits
• 🏥 Comprehensive health insurance with 100% employee coverage
• 💰 4% 401(k) matching
• 🌍 Annual 4-day company offsite at various locations

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• On-call/after-hours support required
• Must be US citizen due to ITAR
• Onsite 4 days per week