💼 About This Role

You'll lead a team of Customer Success Managers, coaching them as trusted advisors for enterprise clients. You'll drive customer adoption, value realization, and retention across the portfolio. This leadership role focuses on shaping customer relationships and delivering measurable business outcomes.

🎯 What You'll Do

• Manage and develop a team of Customer Success Managers.
• Ensure execution of customer engagement across onboarding and renewals.
• Establish standards for success planning and customer health.
• Own customer health, adoption, and retention outcomes.

📋 Requirements

• 8+ years of experience in Customer Success or SaaS roles.
• 3+ years managing customer-facing teams in enterprise environments.
• Bachelor’s degree or equivalent experience.

✨ Nice to Have

• Experience with enterprise customer segments.
• Cross-functional collaboration skills.
• Operational discipline with customer-first mindset.

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage for you and family.
• ⏰ Flexible paid time off and generous caregiver leave.
• 💰 401k with company contributions.
• 🧑‍🏫 Open mentoring program for professional growth.
• 🏖️ Paid time off to recharge.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min