Description

As a Customer Support Analyst, you will serve as the main point of contact for customer inquiries, triage and resolve issues, and collaborate with internal teams to deliver exceptional service. This fully remote role requires a mix of technical and interpersonal skills to support end-users of Bridgeway products.

Requirements

• Bachelor's degree in Information Technology or related discipline
• 2+ years of customer-facing technical support experience
• Strong analytical and problem-solving skills
• Exceptional verbal and written communication skills
• Ability to work independently in a virtual environment

Responsibilities

• Develop comprehensive understanding of Bridgeway products to triage and resolve client issues
• Serve as main point of contact for customer inquiries and requests
• Log, track, and manage customer tickets from intake to completion
• Collaborate with internal teams and customer stakeholders to diagnose and respond to questions
• Analyze, research, and consult with subject matter experts to resolve software issues