🛠 Tech Stack

💼 About This Role

You'll oversee day-to-day Observatory operations at the Empire State Building, the #1 attraction in NYC. You'll lead teams to deliver exceptional guest experiences and ensure seamless, safe, and spotless environments. This role offers the chance to work at an iconic landmark with a top-tier hospitality team.

🎯 What You'll Do

• Oversee day-to-day Observatory operations
• Prepare and maintain staff schedules and communications logs
• Supervise Guest Service Ambassadors, Cashiers, and Custodial teams
• Manage staff assignments to optimize coverage and efficiency

📋 Requirements

• 3+ years in a supervisory role in tourism/hospitality
• Superior customer service skills
• Proactive decision-making under demanding conditions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

✨ Nice to Have

• Bachelor's degree in Hospitality or Tourism
• Experience in a high-volume attraction or venue
• Knowledge of ticketing systems, preferably Ventrata

🎁 Benefits & Perks

• 💰 Competitive base salary and bonus
• 🏥 Health/Dental/Vision insurance
• 📈 401(k) with 100% match up to 5%
• 🏖️ Generous paid time off
• 🏋️ Complimentary gym membership