💼 About This Role

You'll be the first point of contact for guests at Aethos Mallorca, a seaside retreat. You'll ensure smooth check-ins, handle reservations, and coordinate with departments to deliver exceptional service. This role is key to creating a welcoming atmosphere in a growing hospitality brand.

🎯 What You'll Do

• Check guests in and out courteously, verifying payment methods.
• Handle reservations made online or via telephone.
• Perform front desk administrative duties and phone calls.
• Respond to guest inquiries and complaints promptly.

📋 Requirements

• Previous experience as a receptionist or customer-facing role.
• High school diploma or equivalent.
• Excellent communication skills in English and Spanish.
• Competent in IT and hotel property management systems.

✨ Nice to Have

• Knowledge of other languages.
• Experience in cash handling and financial procedures.
• Experience in team management and delegation.

🎁 Benefits & Perks

• 🏖️ Seaside location in Paguera, Mallorca
• 🌍 Part of a growing brand with properties across Europe
• 💪 Opportunity to make an impact in a new hotel

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3On-site Visit· 2 hours