🛠 Tech Stack

💼 About This Role

You'll deliver world-class support to users of a benefits platform, troubleshooting technical and product issues with empathy and efficiency. You'll identify trends and communicate insights to the product team, helping shape a better customer experience. This role stands out with its focus on automating workflows in Intercom and building self-service resources.

🎯 What You'll Do

• Respond to customer queries via email, chat, and phone in a timely manner
• Identify widespread issues and communicate impact to product team
• Implement Intercom workflows to automate and improve processes
• Troubleshoot and resolve technical and product-related issues

📋 Requirements

• 2+ years of experience in customer service at a B2B SaaS company
• Excellent written and verbal communication skills
• Familiarity with tools like Intercom or Jira
• Strong analytical thinking and problem-solving ability

✨ Nice to Have

• Experience with CRM and ticketing platforms

🎁 Benefits & Perks

• 💰 Competitive base salary plus equity
• 🏖️ 28 days holiday plus bank holidays, increases to 30 after 3 years
• 🏠 £500 work from home allowance
• 📚 £1,000 annual L&D budget
• 🧠 Mental health support and professional coaching

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Final Interview· 60 min