20h ago
Customer Onboarding Manager (Healthcare)
Köln
✨ $55k-$75k / yearest.
full-timemid Hybridhealthcare
🛠 Tech Stack
💼 About This Role
You'll lead the onboarding process for healthcare clients, ensuring successful adoption of digital solutions. You'll manage projects end-to-end as the main point of contact, driving digital transformation in the German healthcare system. This role offers hybrid work and a chance to impact healthcare innovation.
🎯 What You'll Do
- Plan, coordinate, and implement the full onboarding process for healthcare clients.
- Serve as main contact for clients and liaison with internal teams.
- Conduct kick-off, technical and organizational analysis, and configure digital solutions.
- Train client staff (key users, end users) and support go-live remotely or hybrid.
📋 Requirements
- Project management or customer consulting experience, ideally in healthcare, B2B or software.
- Strong communication skills and ability to act as main contact for stakeholders.
- Structured, self-reliant work style with solution-oriented mindset.
- Willingness to travel for onsite client meetings in and around Munich.
- Very good German and good English skills.
✨ Nice to Have
- Experience in change management or healthcare environment.
- Knowledge of project management tools (e.g., Salesforce).
- Passion for digital products and healthcare.
🎁 Benefits & Perks
- 🚆 Subsidized Deutschlandticket for office/hybrid workers.
- 🏖️ 28 vacation days + 1 extra per full year (max 30).
- 🌍 Work from abroad up to 10 days per year.
- 🏥 Company health insurance with extra benefits.
- 📈 Employee stock program (DoctoGrowth).
📨 Hiring Process
Estimated timeline: 2-4 weeks
- 1Intro call· 45 min
- 2Technical interview with case study· 60 min
- 3Reference check· 30 min
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