20h ago

Customer Onboarding Manager (Healthcare)

Köln

$55k-$75k / yearest.

full-timemid Hybridhealthcare

🛠 Tech Stack

💼 About This Role

You'll lead the onboarding process for healthcare clients, ensuring successful adoption of digital solutions. You'll manage projects end-to-end as the main point of contact, driving digital transformation in the German healthcare system. This role offers hybrid work and a chance to impact healthcare innovation.

🎯 What You'll Do

  • Plan, coordinate, and implement the full onboarding process for healthcare clients.
  • Serve as main contact for clients and liaison with internal teams.
  • Conduct kick-off, technical and organizational analysis, and configure digital solutions.
  • Train client staff (key users, end users) and support go-live remotely or hybrid.

📋 Requirements

  • Project management or customer consulting experience, ideally in healthcare, B2B or software.
  • Strong communication skills and ability to act as main contact for stakeholders.
  • Structured, self-reliant work style with solution-oriented mindset.
  • Willingness to travel for onsite client meetings in and around Munich.
  • Very good German and good English skills.

✨ Nice to Have

  • Experience in change management or healthcare environment.
  • Knowledge of project management tools (e.g., Salesforce).
  • Passion for digital products and healthcare.

🎁 Benefits & Perks

  • 🚆 Subsidized Deutschlandticket for office/hybrid workers.
  • 🏖️ 28 vacation days + 1 extra per full year (max 30).
  • 🌍 Work from abroad up to 10 days per year.
  • 🏥 Company health insurance with extra benefits.
  • 📈 Employee stock program (DoctoGrowth).

📨 Hiring Process

Estimated timeline: 2-4 weeks

  1. 1Intro call· 45 min
  2. 2Technical interview with case study· 60 min
  3. 3Reference check· 30 min
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