Tech Stack

Description

You will serve as the primary guardian of client infrastructure during off-peak hours, combining NOC, SOC, and VIP support. You'll triage security alerts, execute incident response, and provide white-glove support to ensure environments are stable and secure.

Requirements

• 2+ years MSP experience in NOC or L2/L3 escalation role
• Strong cybersecurity fundamentals and incident response experience
• Advanced admin skills in Microsoft 365 and Google Workspace
• Experience with networking protocols (TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, QoS)
• Experience with WLAN technologies (Meraki, UniFi, Cisco) and NAS

Responsibilities

• Respond to and resolve service incidents per SLAs
• Remediate alerts from monitoring tools (PRTG, Kaseya VSA, ConnectWise)
• Triage and respond to security alerts using playbooks
• Provide white-glove remote support for VIP clients after hours
• Administer Microsoft 365, Google Workspace, and backup solutions