💼 About This Role

You'll shape end-to-end experiences for millions of travellers on a mission to become the global leader in packaged holidays. You'll drive design evolution across key user journeys, balancing technical constraints with product needs. This is a rare opportunity to influence the visual and interactive foundation of a product used by millions.

🎯 What You'll Do

• Shape end-to-end experiences to drive conversion and engagement across Europe
• Balance technical constraints with product needs for consistent quality across journeys
• Explore data and user insights to define hypotheses and prioritise work
• Monitor metrics like bookings, drop-off, and NPS to connect design decisions to data

📋 Requirements

• Strong interaction and visual design craft with high quality bar across touchpoints
• Systems thinking: experience designing holistic flows and user journeys
• Data-informed and user-centred: comfortable tracking and interpreting metrics
• Clear, considered communication and ability to explain design decisions

✨ Nice to Have

• Knowledge of the travel sector or other D2C e-commerce environments
• Experience with AI-assisted development and automation tools

🎁 Benefits & Perks

• 💰 Company pension contributions at 5%
• 📚 Individualised training budget for learning on the job
• ✈️ Discounted holidays for you, family and friends
• 🏖️ 25 days holiday per annum (plus 8 public holidays), increasing to 30
• 🚲 Cycle to work scheme, season ticket loan and eye care vouchers

📨 Hiring Process

Estimated timeline: 2-3 weeks

1. 1TA screening with Talent team· 30 min
2. 21st stage interview with Director of Design & Research· 45 min
3. 3Panel interview with case study presentation (in-office)· 60 min