🛠 Tech Stack

💼 About This Role

You'll lead and evolve a high-performing Customer Success function within a fast-growing SaaS environment serving the automotive repair industry. You'll oversee Enterprise and Scaled customer segments, building scalable engagement models and retention frameworks. This role blends strategy, operational rigor, and hands-on leadership in a remote-first collaborative environment.

🎯 What You'll Do

• Lead and mentor a team of Customer Success Managers
• Design and refine engagement models for customer segments
• Build and operationalize Account Health Scoring system
• Develop playbooks, workflows, and knowledge systems

📋 Requirements

• 2+ years managing a Customer Success or Account Management team
• Proven experience with Enterprise-level accounts and tech-touch segments
• Strong analytical skills using CRM, Excel, or BI tools
• Ability to design scalable systems and processes

✨ Nice to Have

• Exposure to CS tools like Gainsight, ChurnZero, or Vitally
• Experience in SaaS or automotive industry

🎁 Benefits & Perks

• 💵 Competitive compensation with performance-based incentives
• 🏠 100% remote work environment
• 🏥 Comprehensive medical, dental, vision insurance
• 📈 Equity package participation
• 🏖️ Flexible PTO with generous minimum vacation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Leadership Interview· 60 min