💼 About This Role

You'll represent a brand known for exceptional customer service, handling complex situations via phone, email, and chat. You'll resolve issues like delivery problems and complaints, working closely with other teams to ensure every customer feels heard. This hybrid role offers flexibility after onboarding and recognition through peer credits.

🎯 What You'll Do

• Communicate with customers via email, phone, and chat
• Resolve requests like delivery changes or complaints
• Coordinate with couriers for timely deliveries
• Provide accurate product and service information

📋 Requirements

• Experience in customer service or customer-facing roles
• German at advanced level (written and spoken)
• English at least B2 level
• Willingness to work in shifts including weekends

✨ Nice to Have

• Czech or Slovak language skills
• Comfort with Google Workspace tools
• Ability to think outside the box

🎁 Benefits & Perks

• 🍽️ Free lunch and fresh fruit & veggies daily
• 🏖️ Unlimited paid vacation based on trust
• 📈 Personal growth opportunities with fast-growing company
• 🏅 Peer recognition through internal credits
• 🛒 Xtra membership with 10% cashback on Rohlik purchases

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Practical assessment· 60 min