Tech Stack

Description

You will design, build, and maintain structured, compliant, and performance-driven learning programs for Affirm's Collections organization, ensuring training evolves with strategy, regulatory requirements, and product changes. This role directly impacts recovery rates, compliance adherence, and agent effectiveness.

Requirements

• Degree in Instructional Design or equivalent experience
• 3+ years experience in instructional design and online course development
• Hands-on experience with eLearning authoring tools: Captivate, Articulate, Camtasia, Vyond, etc.
• Video/multimedia production and editing experience
• Experience with LMS administration

Responsibilities

• Design and develop course content and eLearning guidance
• Collaborate with stakeholders and subject matter experts to develop course specifications
• Manage LMS and establish design standards and reporting
• Create and manage compliance and learning metrics
• Mentor peers on LMS and authoring tools usage