💼 About This Role

You'll lead the strategy to define, launch, and drive adoption of Aircall's AI-powered customer communications platform and its AI product portfolio, including AI Voice Agent and AI Assist. You'll own the narrative and go-to-market approach, bridging product, marketing, and customer success to drive pipeline, adoption, expansion, and advocacy globally. This role uniquely combines product marketing and customer marketing to shape both acquisition and retention.

🎯 What You'll Do

• Develop unified platform messaging and value propositions for AI products.
• Lead end-to-end go-to-market launches for new AI features and bundles.
• Equip sales teams with pitch decks, demo scripts, and ROI calculators.
• Drive customer lifecycle campaigns to boost adoption, retention, and expansion.

📋 Requirements

• 8+ years in B2B SaaS product or customer marketing.
• 3+ years leading marketing teams.
• Proven experience repositioning or scaling AI or automation product portfolios.
• Strong lifecycle and retention marketing with measurable impact on adoption and NRR.

✨ Nice to Have

• Experience in CX, contact center, or AI-powered communications platforms.
• Familiarity with tools like HubSpot or Gainsight.