🛠 Tech Stack

💼 About This Role

You'll lead the activation and early-retention strategy for partner-referred customers at Ramp, architecting scalable programs that convert referrals into long-term, multi-product customers. You'll manage a team of 6-8 Scaled CSMs while partnering across CS, Partnerships, Product, and Growth to design AI-augmented activation systems that drive product-led onboarding.

🎯 What You'll Do

• Design CS segmentation and activation strategies for partner-referred customers.
• Optimize scalable CS programs using AI and automation to improve activation.
• Lead, coach, and develop a team of 6-8 Scaled CSMs.
• Partner cross-functionally to align partner activation with company goals.

📋 Requirements

• 5+ years in strategy & operations or CS operations in B2B SaaS.
• 2+ years managing high-performing CS or operations teams.
• 3+ years working closely with channel partnerships.
• Strong AI fluency — actively use LLMs and automation tools.

✨ Nice to Have

• CPA, CMA, or equivalent financial certification.
• Direct experience onboarding CFOs or finance teams in B2B SaaS.
• Experience with product-led or hybrid-touch CS models.

🎁 Benefits & Perks

• 💰 Equity offered.
• 💼 Commission offered.
• 🏠 Hybrid work environment.
• 🏖️ Unlimited PTO (inferred from typical Ramp benefits).
• 🏥 Health benefits (inferred).

🚩 Heads Up

• Role title includes 'Manager' but requires 5+ years experience with 2+ years management, potentially misaligned with typical manager levels.
• Combines strategy, operations, team management, and technical AI fluency — broad scope may be unrealistic.
• No clear mention of visa sponsorship despite hybrid location in SF.