Description

You will coordinate intake calls, referrals, insurance authorizations, and admissions for home health and hospice services, ensuring timely and accurate patient experiences while supporting payer verification and document management.

Requirements

• Ability to maintain confidentiality of patient information
• Effective communication skills with internal teams and external partners
• Proficiency in using electronic medical records systems
• Strong organizational skills for managing referrals, authorizations, and documentation
• Knowledge of insurance verification and Medicare processes

Responsibilities

• Answer and respond to intake calls with urgency and professionalism
• Coordinate and process referrals, insurance authorizations, and admission details
• Gather patient information and enter into EMR accurately
• Assemble start-of-care or admission packets
• Verify patient payer coverage and maintain records for eligibility and benefit periods