💼 About This Role

You'll engage with customers at risk of cancellation, using consultative conversations to uncover root causes and guide them toward solutions that increase product adoption. You'll play a key role in protecting recurring revenue by helping customers rediscover the value of the platform. You'll partner with cross-functional teams to share insights and improve the overall customer experience.

🎯 What You'll Do

• Engage at-risk customers via phone to identify solutions for retention
• Conduct proactive outbound calls to customers showing churn signals
• Facilitate value sessions to boost feature adoption and optimization
• Use consultative diagnostic approach to uncover churn root causes

📋 Requirements

• High-volume customer-facing experience with strong results
• Ability to translate product knowledge into customer solutions
• Consultative conversation skills to influence outcomes
• Customer-first mindset with strong verbal communication

✨ Nice to Have

• Experience in SaaS retention or customer success
• Familiarity with CRM and customer health tools

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role Play / Assessment· 60 min