2h ago

CX AI Solution Engineer - Academy

USA - Remote
full-timejunior RemoteCustomer Experience / Contact Center

Description

You will join a hands-on learning program to become a future Solution Engineer at NICE, working with cutting-edge AI and CCaaS technologies. You'll support demos, translate customer requirements, and design AI workflows from day one, then transition into a full-time role after completion.

Requirements

  • Recent graduate eager to launch career at intersection of AI and customer experience
  • Passion for AI, technology, and helping businesses create exceptional customer experiences

Responsibilities

  • Support design, demonstration, and delivery of AI-driven customer experience solutions
  • Gather and translate customer requirements into solution concepts
  • Learn to design AI and CCaaS workflows using low-code/no-code tools and scripting
  • Participate in proof-of-value engagements
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