Description

You will nurture and grow relationships with enterprise customers, serving as the primary post-sale contact responsible for renewals, satisfaction, and expansion. Manage a portfolio of accounts, own the customer lifecycle, and use AI tools to drive adoption and identify growth opportunities.

Requirements

• Proven experience managing and growing enterprise customer relationships ($1B+)
• Track record of delivering against renewal and expansion quotas
• Strong critical thinking, consultative, and communication skills
• Comfort with change and ability to adapt quickly
• Demonstrated ability to use AI tools to enhance client engagement and drive strategy

Responsibilities

• Manage a portfolio of enterprise accounts ensuring high satisfaction and seamless onboarding
• Own post-sale lifecycle: onboarding, adoption, retention, renewal, and expansion
• Partner with stakeholders to understand goals and drive value realization
• Identify and pursue in-year expansion and upsell opportunities
• Use AI tools to analyze account health, signals, and prioritize outreach