💼 About This Role

You'll lead a team of 40+ specialists to configure restaurant back-ends on the Tarro platform, ensuring accurate onboarding and ongoing support. Your work directly impacts order accuracy and client retention. Collaborate cross-functionally to drive customer satisfaction and rebuild the team.

🎯 What You'll Do

• Manage a team of 40+ product implementation specialists and leads
• Design ways to measure and improve implementation quality and speed
• Collaborate cross-functionally with Product, Engineering, and Voice Operations
• Rebuild the team by hiring and performance-managing members

📋 Requirements

• Bachelor's degree in Industrial Engineering, Management, or related field
• Experience leading a team of 20+ people
• Strong analytical and problem-solving skills

✨ Nice to Have

• Experience in restaurant or POS industry
• Familiarity with SaaS onboarding processes

🚩 Heads Up

• Role mixes hands-on configuration with leadership of 40+ people, potentially excessive span of control