🛠 Tech Stack

💼 About This Role

You'll lead a team of Aircraft Maintenance Analysts, ensuring excellence in customer support and success for a leading business aviation maintenance provider. You'll drive team performance, customer retention, and service delivery improvements. This role balances operational performance, technical accuracy, and relationship management.

🎯 What You'll Do

• Coach and develop a team of Aircraft Maintenance Analysts
• Oversee daily team performance and maintenance tracking accuracy
• Monitor account health and identify upsell opportunities
• Serve as escalation point for complex customer issues

📋 Requirements

• 5+ years in customer support or operations leadership
• 7+ years in aircraft maintenance or aviation role
• Proven team management in fast-paced environment
• CRM experience with Salesforce or similar

✨ Nice to Have

• Bachelor's degree in Aviation Management or related field
• Experience with quality assurance processes

🎁 Benefits & Perks

• 🏖️ Hybrid work schedule
• 💰 Competitive compensation
• 📈 Growth opportunities in a leading aviation company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 60 min