2h ago

Technical Assistance Associate - German Speaking

London, United Kingdom
full-timeFinancial Services

Tech Stack

Description

You will assist clients with inquiries on trading offerings and act as a liaison between internal teams and clients to ensure prompt resolution of bugs and issues. You'll provide technical support through phone, chats, and tickets for Interactive Brokers' platforms, including desktop and mobile applications.

Requirements

  • Analytical with problem-solving and troubleshooting skills
  • Fluent in German (additional language preferred)
  • Ability to recognize and escalate technical issues
  • Methodical and initiative-driven

Responsibilities

  • Provide client support via phone, chats, and tickets
  • Offer technical and functional support for Interactive Brokers platforms (Windows, macOS, Linux, Android, iOS)
  • Troubleshoot and support web-based offerings
  • Handle problem management for wide-scale technical issues
  • Recognize, investigate, and escalate client-reported platform issues
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