💼 About This Role

You'll coordinate rapid response to major incidents and drive root cause analysis for a tech-first bank. You'll work with technical and operations teams to improve processes and automate incident management. This role offers high autonomy and the chance to shape the incident management strategy.

🎯 What You'll Do

• Coordinate response to major incidents and chair meetings
• Own problem records and drive root cause analysis
• Identify improvement opportunities in incident and problem management
• Drive automation and process improvements

📋 Requirements

• Proven history of coordinating major incidents
• In-depth experience in incident and problem management
• Experience in financial services industry and regulations
• Experience managing regulatory incidents and reporting

✨ Nice to Have

• Experience with cloud-based platforms
• Technology-led organization background

🎁 Benefits & Perks

• 🏖️ Flexible working – hybrid, remote, or office
• 🏖️ 27 days holiday plus bank holidays
• 🏖️ Holiday buy/sell up to 5 days
• 🏖️ Private healthcare and dental cover
• 🏖️ Personal development budget and LinkedIn Learning