💼 About This Role

You'll deliver industry-leading customer support for an e-commerce brand, solving problems across phone, email, website, and marketplace channels. Your work directly impacts customer trust and satisfaction, with opportunities to improve processes and outcomes.

🎯 What You'll Do

• Deliver solution-oriented support across phone, email, and marketplace channels.
• Process orders, post-order support, and issue resolution with accuracy.
• Partner cross-functionally to resolve operational and fulfillment issues.
• Monitor systems and identify opportunities to improve customer outcomes.

📋 Requirements

• Customer service experience in a fast-paced environment
• Problem-solving skills with root cause awareness
• Strong communication and relationship-building abilities
• Ability to adapt to changing priorities and learn new systems

✨ Nice to Have

• Experience with e-commerce support
• Familiarity with CRM or helpdesk software
• Continuous improvement mindset

🎁 Benefits & Perks

• 🏥 Health Insurance ($0 Premium option)
• 🏖️ Paid Holidays, Wellness, Volunteer, and Birthday PTO
• 📈 401K Match and ESOP
• 💰 Life and Disability Insurance
• 🏢 Hybrid work with weekly onsite in Urbana, IA

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2In-Person Interview· 1 hour
3. 3Offer· 1 week