🛠 Tech Stack

💼 About This Role

You'll drive adoption of Workato's AI-powered orchestration platform for commercial customers, ensuring their success and growth. You'll serve as a trusted advisor and advocate, leveraging technical expertise to maximize business value. This role focuses on building strategic relationships and mentoring team members to drive retention and expansion.

🎯 What You'll Do

• Develop strategic customer relationships to drive adoption and retention.
• Provide technical expertise on Workato product and deployment models.
• Implement processes to increase product usage and identify cross-sell opportunities.
• Act as primary escalation point, troubleshooting and ensuring quick resolution.

📋 Requirements

• BS or equivalent education
• 5+ years experience in consulting, customer success, or technical account management
• Experience in Integration and/or business automation
• Comfortable operating with revenue targets and retention goals

✨ Nice to Have

• Prior experience as an Account Executive or Senior CSM in SaaS/iPaaS
• Experience in Digital Transformation
• Past lead experience

🎁 Benefits & Perks

• 💰 Competitive base pay plus variable compensation
• 📈 Equity opportunities
• 🏖️ Flexible, trust-oriented culture with work-life balance
• 🏢 Dynamic work environment with growth potential

🚩 Heads Up

• Role mixes customer success and technical account management responsibilities
• Requirements list is broad with many preferred qualifications listed as soft skills