🛠 Tech Stack

💼 About This Role

You'll lead a Fraud Operations team to achieve key metrics in fraud detection and case management, ensuring a secure user experience. You'll drive scalability and efficiency while fostering collaboration across teams. This role is critical to Addi's mission of transforming financial services in Latin America.

🎯 What You'll Do

• Lead and empower fraud operations team to exceed metrics.
• Develop team members through coaching and hiring.
• Track and report operational KPIs weekly.
• Collaborate with product teams to align with business demands.

📋 Requirements

• 3-5 years guiding fraud operations teams in dynamic environments.
• Deep knowledge of fraud typologies like identity theft and payment fraud.
• Experience with fraud prevention tools such as rules engines and case management systems.
• Strong data analysis skills using Excel or similar tools.

✨ Nice to Have

• Familiarity with SQL or data visualization tools.
• Good English communication skills.

🎁 Benefits & Perks

• 🌍 Impact – Directly influence financial inclusion in Colombia.
• 🚀 Growth – Shape a fast-growing fintech from the ground up.
• 🏆 Recognition – Work with top-tier venture capitalists.

🚩 Heads Up

• Some responsibilities (e.g., career ladder structuring, engineering hiring) seem more relevant to an engineering manager than a fraud operations lead.