🛠 Tech Stack

💼 About This Role

You'll lead the technical support team for a leading crypto platform in the Philippines, ensuring efficient resolution of user and partner issues. You'll build and optimize support processes, manage team performance, and collaborate with R&D to improve the platform. This hybrid role offers the chance to work with a fully regulated crypto company with over 18 million users.

🎯 What You'll Do

• Manage daily work assignments and supervise team progress.
• Handle complex technical issues and coordinate internal resources.
• Analyze support data to identify common problems and improvement areas.
• Develop team OKRs, performance standards, and training plans.

📋 Requirements

• 5+ years technical support or related experience.
• 2+ years team management experience.
• Proficient in technical support tools (ticketing system, remote assistance).
• Excellent English communication skills (oral and written).

✨ Nice to Have

• Experience in digital currency, payment, or blockchain industries.
• Familiarity with blockchain technology or crypto trading platforms.
• Relevant certifications (ITIL, CompTIA).

🚩 Heads Up

• Requirements mention 5+ years experience including 2+ years management, yet experience_level inferred as 'lead' (10+ years).
• Role mixes team management with technical support and compliance coordination, potentially overbroad.
• No salary range provided; estimate may be inaccurate.