Description

You will lead cross-functional programs to scale servicing operations, ensuring compliance and quality while collaborating with Product, Engineering, and Compliance teams. You'll define roadmaps, manage risks, and drive operational excellence in a regulated fintech environment.

Requirements

• 7+ years in program management or product operations, large-scale or global
• 3+ years in fintech or financial institution, scaling operations and coaching
• Subject matter expert on financial regulations (UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR)
• Deep understanding of dispute management processes
• Hands-on, data-driven leader comfortable in complex, regulated environments

Responsibilities

• Lead complex cross-functional programs aligning with servicing strategy and OKRs
• Develop program roadmaps with KPIs, timelines, budgets, dependencies, and risks
• Partner with senior leaders across Product, Engineering, and Operations for measurable outcomes
• Drive stakeholder engagement with executive-ready communications
• Apply Lean Six Sigma to identify root causes and implement scalable improvements