🛠 Tech Stack

💼 About This Role

You'll own client support across all channels for our Advisory Practice, handling medium-complexity issues end-to-end. You'll ensure SLA adherence and maintain high CSAT. This role offers unlimited PTO and a strong benefits package.

🎯 What You'll Do

• Own daily client support across all channels, including queue management and prioritization
• Respond to clients with clear, empathetic communication, resolving issues end-to-end
• Investigate and troubleshoot medium-complexity and high-priority issues, escalating when appropriate
• Maintain accurate documentation and execute workflows in HubSpot

📋 Requirements

• 2+ years of B2B client experience in customer support, client success, or similar roles
• Proven ability to manage complex ticket queues within HubSpot Service Hub or similar tools
• Experience working in service industries such as hospitality, retail, restaurant, or healthcare
• Excellent written and verbal communication skills with high professionalism

✨ Nice to Have

• Experience in advisory, coaching, or live events
• Technology and AI-forward mindset with willingness to learn new tools

🎁 Benefits & Perks

• 🏖️ Unlimited Paid Time Off and company-wide holidays
• 🏥 Employer sponsored Medical, Dental, & Vision plans
• 💰 $1,950 annual Employer HSA contribution
• 📈 Employer match program for 401(k) (Traditional and Roth)
• 💪 $1,200 annual wellness reimbursement through JOON

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min