🛠 Tech Stack

💼 About This Role

You'll manage and grow customer relationships across Greater China for G-P's SaaS-based global employment platform. You'll drive adoption, retention, and expansion through high-touch engagement and cultural understanding. This role offers a chance to shape the customer experience in a fast-growing market.

🎯 What You'll Do

• Manage post-sales onboarding and adoption activities
• Conduct strategic business reviews and check-in calls
• Identify and execute expansion and cross-sell opportunities
• Serve as voice of customer to internal teams

📋 Requirements

• 3+ years experience in Customer Success or account management
• Native Mandarin proficiency and English fluency
• Proven ability to manage high volume of customer relationships
• Strong prioritization skills across multiple accounts

✨ Nice to Have

• Project management or business planning experience
• SaaS or HCM industry background
• Knowledge of EOR/global expansion industry

🎁 Benefits & Perks

• 🏖️ Remote-first work environment
• 💰 Competitive compensation and benefits
• 📈 Growth opportunities in a fast-growing company
• 🌍 Global impact working with diverse teams

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min