🛠 Tech Stack

💼 About This Role

You'll join Odaseva's Customer Support Group to resolve technical issues for global enterprises using our Salesforce data platform. You'll triage tickets, collaborate with tier 1 and 3 teams, and contribute to knowledge base articles. This hybrid role in Sydney offers A$117k-125k and exposure to Fortune 500 clients.

🎯 What You'll Do

• Respond to support tickets via phone, email, and live chat
• Provide regular updates to customers on open issues
• Collaborate with tier 1 and tier 3 support teams
• Assist managed backup services with backup plan optimization

📋 Requirements

• 3-5 years of technical support experience in a SaaS environment
• Salesforce experience and certification mandatory
• Ability to multitask between calls, emails, and cases
• Excellent time and priority management skills

✨ Nice to Have

• Experience with customer relationship building
• Comfortable presenting to client stakeholders

🎁 Benefits & Perks

• 🏖️ Hybrid work with office 3x per week
• 💻 SaaS experience with Fortune 500 clients
• 📚 Knowledge base contribution opportunities

🚩 Heads Up

• Role blends support and architectural advisory, potential scope creep