1d ago
Customer Success and Onboarding Manager
USA/Canada
$80k-$120k / year
full-timejunior Remoteai-ml
๐ผ About This Role
You'll own the onboarding and early success of customers, ensuring Wonderly's AI business platform launches ads, generates traffic, and converts leads for service businesses. You'll diagnose and fix issues across the full funnel, working directly with customers to drive real revenue outcomes. This role sits at the center of delivering product value in a fast-paced startup backed by YC and Sam Altman.
๐ฏ What You'll Do
- Own customer onboarding and early success outcomes.
- Launch and monitor ads, website, and funnel performance.
- Diagnose issues across the full marketing funnel.
- Work directly with customers to ensure follow-through on leads.
- Coordinate with internal teams to resolve product gaps.
๐ Requirements
- 0โ2 years of experience in a high-performance environment.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities at once.
- Clear and direct communication skills.
- High ownership and accountability for outcomes.
โจ Nice to Have
- Experience with marketing or ads.
- Experience with customer operations.
- Background in startup or consulting.
๐ Benefits & Perks
- ๐ฐ $80,000 - $120,000 base salary plus equity.
- ๐ Fully remote within USA/Canada.
- ๐ High-growth startup backed by YC and Sam Altman.
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical or Problem-Solving Interviewยท 1 hour
๐ฉ Heads Up
- Explicitly states ~60โ70 hours per week expected.
- High intensity, fast-paced environment with ambiguity.
- Role is not structured; likely to evolve rapidly.
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