1d ago

Customer Success and Onboarding Manager

USA/Canada

$80k-$120k / year

full-timejunior Remoteai-ml

๐Ÿ’ผ About This Role

You'll own the onboarding and early success of customers, ensuring Wonderly's AI business platform launches ads, generates traffic, and converts leads for service businesses. You'll diagnose and fix issues across the full funnel, working directly with customers to drive real revenue outcomes. This role sits at the center of delivering product value in a fast-paced startup backed by YC and Sam Altman.

๐ŸŽฏ What You'll Do

  • Own customer onboarding and early success outcomes.
  • Launch and monitor ads, website, and funnel performance.
  • Diagnose issues across the full marketing funnel.
  • Work directly with customers to ensure follow-through on leads.
  • Coordinate with internal teams to resolve product gaps.

๐Ÿ“‹ Requirements

  • 0โ€“2 years of experience in a high-performance environment.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities at once.
  • Clear and direct communication skills.
  • High ownership and accountability for outcomes.

โœจ Nice to Have

  • Experience with marketing or ads.
  • Experience with customer operations.
  • Background in startup or consulting.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ $80,000 - $120,000 base salary plus equity.
  • ๐Ÿ  Fully remote within USA/Canada.
  • ๐Ÿš€ High-growth startup backed by YC and Sam Altman.

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical or Problem-Solving Interviewยท 1 hour

๐Ÿšฉ Heads Up

  • Explicitly states ~60โ€“70 hours per week expected.
  • High intensity, fast-paced environment with ambiguity.
  • Role is not structured; likely to evolve rapidly.
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