🛠 Tech Stack

💼 About This Role

You'll provide omni-channel support for Eko's healthcare tools, ensuring every customer receives a concierge-style experience. You'll own complex escalations and support high-value clinicians, turning challenges into opportunities for loyalty.

🎯 What You'll Do

• Provide omni-channel support with accuracy, warmth, and efficiency.
• Own complex cases and escalations to full resolution.
• Support high-value clinicians with white-glove care.
• Respond thoughtfully to public reviews and social posts.

📋 Requirements

• 2+ years of customer support experience in ecommerce or healthcare tech.
• Strong written and verbal communication skills.
• Proven ability to provide white-glove support and handle escalations.
• Familiarity with CRM/ticketing systems (Zendesk preferred).

✨ Nice to Have

• Experience in healthcare or DTC.
• Exposure to public reputation management.
• Knowledge of HIPAA-compliant support practices.

🎁 Benefits & Perks

• 🏖️ Paid-time off
• 🏥 Medical/Dental/Vision, Disability + Life Insurance
• 👶 Parental Leave
• 💰 401k Matching
• 📚 Learning and Development stipend

🚩 Heads Up

• Requires working one weekend day per week
• Salary range seems low for hybrid role in Emeryville, CA