Description

You will lead a global team of Client Success Managers, driving client retention and growth through exceptional service and strategic guidance. This role focuses on fostering collaboration, analyzing success metrics, and ensuring high customer satisfaction.

Requirements

• 3+ years managing a client-facing team and growing revenue
• Extensive media experience and programmatic knowledge
• Demonstrated success leading high-performing teams
• Proven ability to inspire, mentor, and drive team development
• Strong data-driven decision-making and communication skills

Responsibilities

• Lead, develop, and inspire a global team of Client Success Managers
• Partner with Inside Sales to develop a world-class onboarding program
• Act as trusted advisor to clients for strategic advice
• Drive efficiencies through automation for excellent service at scale
• Track and analyze client success metrics and KPIs