💼 About This Role

You'll lead a high-performing team resolving escalated issues in a customer-focused manner at a life insurance company. Your core impact involves driving continuous improvement in processes and systems while influencing change across senior stakeholders. This role stands out for its focus on scaling the Issue Resolution program through data-driven insights and cross-functional collaboration.

🎯 What You'll Do

• Track issue resolution trends and report insights to leadership
• Lead root cause analysis and implement corrective actions
• Collaborate with business owners on continuous improvement opportunities
• Serve as primary escalation path for high-profile issues

📋 Requirements

• Bachelor's Degree in business, finance, or related field
• 7+ years of general business experience in life/annuity/disability claims
• 7+ years in customer service or issue resolution
• 3+ years of people leadership experience

✨ Nice to Have

• Life insurance certifications (e.g., LOMA, ICA)
• Experience with third-party administrator tools

🎁 Benefits & Perks

• 🏖️ Flexible work arrangements (remote, hybrid, in-office)
• 📈 Employee-centric culture with growth opportunities
• 🏆 Top Workplace recognition
• ♿ Reasonable accommodations for disabilities

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Leadership Team Interview· 45 min

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