🛠 Tech Stack

💼 About This Role

You'll join the Customer Experience team of a fast-growing livestream shopping platform to resolve buyer and seller issues. You'll ensure timely resolution of orders, payments, and shipments while working overnight shifts. This role offers flexibility to work from home with in-person collaboration at the Phoenix hub.

🎯 What You'll Do

• Resolve customer issues for payments, orders, and shipments.
• Become expert in Whatnot's product, processes, and systems.
• Collaborate with other departments to troubleshoot and resolve issues.
• Identify opportunities to reduce repeat contacts and improve experience.

📋 Requirements

• 2+ years of support experience handling email and chat.
• Open to overnight shift from 8pm-5am PST.
• Weekend availability required.
• Experience with e-commerce and marketplace operations.

✨ Nice to Have

• Knowledge of Collectibles.
• Bachelor's degree or college experience.
• Previous start-up experience.

🎁 Benefits & Perks

• 🏖️ Generous Time off Policy
• 🏥 Health Insurance including Medical, Dental, Vision
• 💻 Work From Home Support including home office setup and monthly internet allowance
• 👶 Parental Leave - 16 weeks paid + gradual return
• 💰 401k matching up to 4% of base salary

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min

🚩 Heads Up

• Overnight shift requirement may impact work-life balance.
• Weekend availability required.